best plumber i ever met! knows his stuff (fixed a hot water direction issue in less than 3 mins.) that our handyman couldn't figure out. removed a broken thread off our shower (i broke it) and another plumber wanted to unnecessarily tear up the adjacent bathroom to get at and replace the pipes...saved me a lot of money there. he is neat and thorough, he cleans after himself (even wiped the water spilled with his own rag) he's pleasant, knowledgeable, has a sense of humor and is a good communicator, need i say more?